Last updated: 19 March 2026
Vision Counselling (ABN 34 662 606 233) is operated by Sparrk Pty Ltd (“we”, “us”, “our”).
We are committed to protecting your privacy and handling your personal and sensitive information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
1. What information we collect
We may collect personal and sensitive information including:
- Name, phone number and email address
- Date of birth and emergency contact details
- Health and wellbeing information shared during counselling
- Appointment history and session notes
- Payment and billing information
- Information submitted through our website forms or booking system
This may include sensitive information such as mental health and wellbeing information, which is afforded a higher level of protection under Australian privacy law.
2. How we collect your information
We collect information when you:
- Book an appointment (online, phone or in person)
- Complete intake or consent forms
- Contact us via our website, email or phone
- Attend counselling sessions
- Interact with our website (including cookies and analytics tools)
3. Why we collect your information
We collect and use your information to:
- Provide counselling and psychological services
- Manage appointments and communicate with you
- Process payments and issue invoices
- Maintain clinical records as required by law
- Improve our services and website experience
We may use your contact details to send appointment reminders and relevant service updates. You can opt out of non-essential communications at any time.
4. How we store and protect your information
We take reasonable steps to protect your information from misuse, loss, unauthorised access or disclosure.
Your information may be stored securely using trusted third-party service providers, including:
- Online booking and scheduling platforms
- Secure payment providers
- Practice management and accounting software
Some data may be stored in secure cloud-based systems, which may be located in Australia or overseas.
5. Disclosure of your information
We will only share your information where necessary, including:
- With your treating practitioner
- With third-party service providers (e.g. booking systems, payment processors)
- Where required or authorised by law
- Where there is a serious risk to your safety or the safety of others
We do not sell or rent your personal information.
6. Website usage, cookies and analytics
Our website may use cookies and tools such as Google Analytics to:
- Understand how visitors use our website
- Improve user experience and performance
- Support marketing and advertising activities
You can adjust your browser settings to disable cookies if preferred.
7. Access and correction
You may request access to your personal information or request corrections by contacting us.
8. Complaints
If you have concerns about how your information has been handled, please contact us first so we can resolve the issue.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
9. Contact us
For privacy enquiries or requests, please contact:
📧 admin@visioncounselling.com.au
10. Updates to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.